Frequently Asked Questions( FAQ )

We accept a variety of payment methods. For example Credit Card, Trustly, Bancontact, Przelewy24, Multibanco, SEPA, Crypto（USDT, BTC ect.） and more. Check the checkout page for all options.

Payments can be declined for several reasons. For example, wrong card details, insufficient balance or problems with the payment service. Please check your details or contact your bank/payment provider.

Request an invoice? Can be done during checkout. We will send it by email afterwards.

No, we do not have cash on delivery. You must pay online when ordering.

Yes, do you have a code or voucher? Enter the code on the checkout page for a discount.

We provide secure payments. We use encryption and comply with PCI standards.

Yes, immediately after successful payment you will receive an email with order confirmation.

Please contact our customer service team. Please provide your order details. We will help according to our return policy.

Log in to your account. Go to “My Account.” In order history you will see all payments and status of your orders.

Countries that we can ship with DDP (Lieferzoll bezahltBei dieser Methode müssen Sie keine Zollabfertigung durchführen und es fallen keine Gebühren für Sie an.
– USA –  UPS Express (except Alaska and Hawaii)
– UK –  Local DPD Express
– Europe – UPS Express/ DPD Express/ DHL Express
Länderliste Europas nach DDP-Methode: Deutschland, Belgien, Luxemburg, Niederlande, Tschechische Republik, Polen, Kroatien, Slowakei, Slowenien, Finnland, Dänemark, Schweden, Österreich, Frankreich, Italien, Ungarn, Bulgarien, Litauen, Estland, Lettland, Griechenland, Irland, Portugal, Spanien.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
– UAE (Dubai only)
– South Africa
– Vietnam
– West Malaysia（expcet Kalimantan Island）

Lieferzeiten für bestimmte Länder:

Other countries
Except these countries list above, you need to do customs clearance Und pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)

Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Not required for now, except in Canada and Denmark.

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.