Frequently Asked Questions (FAQ)

Payment

Which payment methods do you accept?

Available payment methods are shown during checkout and can vary by destination or payment provider.

Why was my payment declined?

A payment may be declined because of card details, available balance, security checks or the payment provider. Check the details entered or contact your bank or payment provider.

Shipping

How long does shipping take?

Delivery time varies by product availability, fulfillment origin, destination and carrier. Please check the current Shipping Policy and the delivery information provided for your order.

Do I need to pay customs duties?

Duties and customs treatment depend on the destination and shipping method. Some routes may offer DDP or other delivered services. Check the current Shipping Policy or contact support for the option available to your order.

How can I track my order?

When tracking is available for the selected shipping method, tracking information is provided for the order. Carrier updates may take time to appear after dispatch.

Returns and order changes

How do I change or return an order?

Contact support as soon as possible with your order details. Eligibility depends on the order status, product condition and the current Return Policy. Do not send an item back before receiving return instructions.

Privacy and support

How is my personal information used?

AgoraVape does not sell personal information. Information may be disclosed to service providers and partners where needed for payment processing, order fulfillment, delivery, website security, customer support or legal obligations. See the Privacy Policy for current details.

How can I contact support?

Email [email protected] for product, order and wholesale enquiries. Response times may vary by time zone, order volume and public holidays.